Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Reliyre platform, websites, and services (collectively, the "Service") provided by Reliyre B.V. ("Reliyre", "we", "us", or "our").

By creating an account, subscribing to a plan, or otherwise using the Service, you ("Customer", "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you may not use the Service.

• "Service" means the Reliyre worker onboarding and compliance platform, including all related websites, applications, and features.
• "Account" means the account you create to access the Service.
• "Subscription" means a paid plan giving access to the Service for a defined period.
• "Customer Data" means all data, including personal data, that you or your workers upload to or generate through the Service.
• "Worker" means an individual whose onboarding or data is managed by you through the Service.

Reliyre provides a software platform that enables staffing agencies, HR teams, and similar organizations to manage worker onboarding, collect and verify documents, generate contracts, and support GDPR compliance activities.

We may update, improve, or modify the Service from time to time. We will use reasonable efforts to notify you of material changes that adversely affect your use.

To use the Service you must create an Account and provide accurate, complete information. You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activity that occurs under your Account;
• ensuring that all users you authorize comply with these Terms.

You must be at least 18 years old and capable of entering into a binding contract to use the Service.

5.1 Plans. The Service is offered under different subscription plans, as described on our pricing page. Features and limits vary by plan.

5.2 Fees. You agree to pay the fees for the plan you select. All fees are stated exclusive of VAT and other applicable taxes, which you are responsible for.

5.3 Billing. Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Payment is processed through our third-party payment provider (Stripe). By providing payment details, you authorize us to charge the applicable fees.

5.4 Renewals. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

5.5 Free trials. We may offer a free trial. At the end of the trial, your subscription will begin and you will be charged unless you cancel beforehand.

5.6 Late or failed payment. If payment fails, we may suspend or limit your access to the Service until payment is received.

5.7 Price changes. We may change our fees. We will give you reasonable advance notice before any price change affecting your subscription takes effect.

6.1 Cancellation. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

6.2 Refunds. Except where required by applicable law, fees already paid are non-refundable. We do not provide refunds for partial billing periods.

You agree that you will:

• use the Service only for lawful purposes and in compliance with these Terms and applicable law;
• ensure you have a lawful basis to upload and process the personal data of your Workers;
• not misuse the Service, attempt to gain unauthorized access, interfere with its operation, or circumvent usage limits;
• not resell, sublicense, or make the Service available to third parties outside your organization without our written consent;
• not upload malicious code or unlawful, infringing, or harmful content.

You are solely responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it.

8.1 Our processing of personal data is described in our Privacy Policy.

8.2 Where you use the Service to process personal data of your Workers, you act as the data controller and Reliyre acts as a data processor on your behalf within the meaning of the GDPR. Such processing is governed by a separate Data Processing Agreement (DPA), which forms part of these Terms where applicable.

8.3 Each party will comply with its respective obligations under applicable data protection law, including the GDPR.

9.1 The Service, including all software, design, text, and branding, is owned by Reliyre and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms.

9.2 You retain all rights in your Customer Data. You grant us a limited right to host, process, and use Customer Data solely to provide and improve the Service and as described in our Privacy Policy and DPA.

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and the Service may occasionally be unavailable. We are not liable for downtime caused by factors beyond our reasonable control.

The Service integrates with third-party services (for example, payment processing, email delivery, and AI document analysis). Your use of those services may be subject to their own terms. We are not responsible for third-party services.

12.1 To the maximum extent permitted by law, Reliyre shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

12.2To the maximum extent permitted by law, Reliyre's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to Reliyre in the twelve (12) months preceding the event giving rise to the liability.

12.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold Reliyre harmless from any claims, damages, or expenses arising from your use of the Service in breach of these Terms or applicable law, including claims relating to Customer Data or your processing of Workers' personal data.

14.1 We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay fees, or use the Service in a way that may cause harm or legal liability.

14.2 On termination, your right to use the Service ceases. We will make Customer Data available for export for a limited period after termination, after which it may be deleted in accordance with our Privacy Policy and DPA.

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or through the Service) before they take effect. Continued use of the Service after changes become effective constitutes acceptance.

These Terms are governed by the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall be submitted to the competent courts of the Netherlands, without prejudice to any mandatory consumer protection rights you may have.

For questions about these Terms, contact us at:

Reliyre B.V.
Email: info@reliyre.com